Appeals
The Appeals section is accessible to administrators and above only. It centralizes requests from players seeking to challenge or lift a sanction (ban lift, warning removal, etc.).
Open Appeals
A table of all pending appeals, with the following columns:
Request ID
Unique identifier for the appeal
Player Name
Nickname of the player who submitted the request
Sanction Type
Nature of the sanction being contested
Request Status
New (awaiting handling) or In Progress (being reviewed)
Request Date
Date and time the appeal was submitted
Players can submit an appeal by clicking the appeal icon on their sanction in their Madonn'Admin player locker. By default, an appeal can only be submitted 2 months after the sanction was applied (configurable in Madonn'Admin settings).
Appeal Detail Page
Clicking on an appeal opens a dedicated page organized into five blocks.
Player Information — identifying data (nickname, Discord, Steam, FiveM license, Xbox ID) and general statistics (first login, last login, total playtime).
Sanction Information — type of sanction, expiration date if applicable, time remaining before the ban expires, the staff member who applied it, and the reason.
Appeal Information — the type of appeal chosen by the player, current status, and their detailed written argument.
Player Records — full sanction history: notes, recommendations, warns, kicks, and bans. Administrators can also see the player's previous appeals.
Conclusion — two buttons to finalize the decision:
✅ Accept — validate the appeal and lift or reduce the sanction
❌ Refuse — reject the appeal
Closed Appeals
A historical archive of all processed appeals, with the following columns:
Request ID
Unique identifier
Player Name
Nickname of the player
Sanction Type
Nature of the original sanction
Status
Accepted or Refused
Resolution Date
Date the appeal was finalized
The table is sortable alphabetically, by request type, or by resolution date. Clicking on a row opens the full appeal detail page for reference.
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