> For the complete documentation index, see [llms.txt](https://documentation.madonnestudio.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.madonnestudio.com/paid-scripts/madonnadmin/how-to-use-it/web-dashboard/appeals.md).
# Appeals
The Appeals section is accessible to **administrators and above** only. It centralizes requests from players seeking to challenge or lift a sanction (ban lift, warning removal, etc.).
***
## Open Appeals
A table of all pending appeals, with the following columns:
| Column | Description |
| ------------------ | ------------------------------------------------------- |
| **Request ID** | Unique identifier for the appeal |
| **Player Name** | Nickname of the player who submitted the request |
| **Sanction Type** | Nature of the sanction being contested |
| **Request Status** | New (awaiting handling) or In Progress (being reviewed) |
| **Request Date** | Date and time the appeal was submitted |
Players can submit an appeal by clicking the appeal icon on their sanction in their Madonn'Admin player locker. By default, an appeal can only be submitted **2 months** after the sanction was applied (configurable in Madonn'Admin settings).
***
## Appeal Detail Page
Clicking on an appeal opens a dedicated page organized into five blocks.
**Player Information** — identifying data (nickname, Discord, Steam, FiveM license, Xbox ID) and general statistics (first login, last login, total playtime).
**Sanction Information** — type of sanction, expiration date if applicable, time remaining before the ban expires, the staff member who applied it, and the reason.
**Appeal Information** — the type of appeal chosen by the player, current status, and their detailed written argument.
**Player Records** — full sanction history: notes, recommendations, warns, kicks, and bans. Administrators can also see the player's previous appeals.
**Conclusion** — two buttons to finalize the decision:
* ✅ **Accept** — validate the appeal and lift or reduce the sanction
* ❌ **Refuse** — reject the appeal
***
## Closed Appeals
A historical archive of all processed appeals, with the following columns:
| Column | Description |
| ------------------- | ------------------------------- |
| **Request ID** | Unique identifier |
| **Player Name** | Nickname of the player |
| **Sanction Type** | Nature of the original sanction |
| **Status** | Accepted or Refused |
| **Resolution Date** | Date the appeal was finalized |
The table is sortable alphabetically, by request type, or by resolution date. Clicking on a row opens the full appeal detail page for reference.
